Common problems, quick fixes.

1. Open Parlo — the sign-in window opens a magic link in your browser.
2. Click the link in the email you receive; no password needed.
3. Parlo picks the session back up automatically once you approve it.

1. Check your internet connection — Parlo needs it occasionally to renew your license, but keeps working normally offline in between.
2. If you're online and still see this, try again shortly; it heals silently the moment it can reach the server.

1. Update your payment method from the billing link in the message.
2. Parlo keeps working normally while it's in this state — nothing is interrupted right away.

1. Click View Plans in the message to resubscribe.
2. Once your subscription is active again, reopen Parlo — it picks up the new license automatically.

1. Open your Applications folder in Finder and double-click Parlo to launch it again.
2. Or press Cmd + Space, type “Parlo”, and press Return.

Granting Input Monitoring (and sometimes Accessibility) needs Parlo to quit and reopen once before the change takes effect — that relaunch prompt is expected, and if the app doesn't come back on its own, just open it from Applications.

1. Leave the setup window open and stay on Wi-Fi — Parlo is downloading its on-device speech and language models (a couple of GB) one time.
2. Wait for both models to finish; Parlo intentionally won't arm the dictation/command hotkey until they're ready.

The progress bar can appear to pause while a single large file transfers — that's normal, it keeps going. Everything runs on your Mac after this one-time download.

1. Parlo requires macOS 15 (Sequoia) or later.
2. It runs on Apple Silicon Macs (M-series).

1. Open Parlo's Setup window and go to the Shortcuts section.
2. Click Record next to Dictation or Act, then press the key combination you want to use instead.
3. Both the built-in fn / fn+ctrl triggers and your custom one work at the same time — you don't lose the default.

1. Open System Settings → Privacy & Security → Input Monitoring and enable Parlo.
2. Quit and reopen Parlo — Input Monitoring only takes effect after a relaunch.

Hold fn alone to dictate into any text field; hold fn + ctrl to give a command. Holding fn with another key (like fn + arrow) is treated as a normal modifier and won't start capture.

1. Open System Settings → Privacy & Security → Accessibility and enable Parlo.
2. Quit and reopen Parlo if the text still doesn't appear.

Accessibility is what lets Parlo type your dictated words into whatever app you're focused on.

1. Open System Settings → Keyboard.
2. Set “Press 🌐 key to” to Do Nothing.

macOS otherwise intercepts the globe/fn key for its own action, which gets in the way of fn-hold dictation.

1. Open Parlo's Setup window and allow the Calendar permission listed there.
2. If it doesn't take effect right after you click Allow, quit and reopen Parlo — a relaunch registers it.

Calendar is optional and only powers meeting detection — it never affects dictation or commands. If it still won't stick, you can also enable Parlo under System Settings → Privacy & Security → Calendars.

1. Click Allow. The first time you record a meeting, macOS shows this one-time prompt so Parlo can save your recordings.
2. Parlo stores each meeting's audio, transcript, and notes in Documents → Parlo Meetings.

If you dismissed or denied it and meetings won't save, re-enable it under System Settings → Privacy & Security → Files and Folders → Parlo (Documents Folder), then start a new recording.

1. Start a meeting recording — macOS prompts for system-audio recording the first time and you'll need to allow it.
2. If you declined earlier, re-enable it under System Settings → Privacy & Security, then record again.

Parlo captures your microphone and the system audio locally and mixes them — nothing is uploaded unless you opt in to cloud meeting notes, which send only the transcript text (never the audio) to the provider you chose.

1. Parlo watches for the app you were meeting through (Zoom, Meet in a browser tab, Teams, etc.) to release the microphone, then offers “Meeting ended — stop recording & take notes?” in the notch.
2. Click Stop & save to end it and start transcription, or Keep recording to dismiss the prompt and keep going — it won't ask again for 5 minutes.
3. If it doesn't appear, you can always stop manually from the notch pill or the menu bar icon.

This only fires for calls through another app that was actually using your mic — a recording you start manually (e.g. for an in-person conversation) is never interrupted this way.

1. Open Finder → Documents → Parlo Meetings.
2. Each meeting is its own folder containing the audio, a transcript, and clean notes.

Everything stays on your Mac. You can also open and manage meetings from Parlo's Meetings window.

1. Meeting notes can vary in quality — the transcription is usually accurate, but the summary gets shakier on longer meetings.
2. For quick recall on most meetings, the on-device notes are enough and everything stays on your Mac.
3. When you need cleaner notes on a specific meeting, use Polish (Open in ChatGPT or Claude) from the Meetings window — the transcript is copied to your clipboard with a ready-made prompt, so it's paste and enter.
4. Or enable cloud notes in Setup → Meeting Notes with your own OpenAI, Anthropic, or OpenAI-compatible API key to generate them with a stronger model than the local one.

Polish and cloud notes both send only the transcript text to the service you chose — never the audio. Parlo's own notes default to on-device and never leave your Mac; use these options only when you're comfortable sharing that transcript.

1. Open the meeting in Parlo's Meetings window.
2. Click Polish in the toolbar and choose Open in ChatGPT or Open in Claude.
3. The transcript is already on your clipboard — paste it into the prompt that opens and press enter.

ChatGPT opens in your browser; Claude opens in the Claude Mac app when it's installed. Only the transcript text is shared with the service you pick — never your audio.

1. Open Setup → Meeting Notes and switch the toggle on.
2. Pick a provider (OpenAI, Anthropic, or a custom OpenAI-compatible endpoint), enter your API key, and save — saving runs a connection test automatically.
3. For a custom endpoint, double-check the Base URL and model field, then click Test Connection.
4. Generate notes again — from a new meeting, or with Regenerate Notes on the saved meeting.

Your API key is stored in the Mac Keychain. If a cloud run fails for any reason (bad key, unreachable endpoint, network error), Parlo falls back to on-device notes and tells you why — in the HUD after a meeting or as a banner in the Meetings window. Notes are never missing.

1. Open Setup → Meeting Sharing.
2. Choose Shared Folder (any folder you sync with iCloud Drive, a network share, etc.) or Google Drive (native — a real Google Doc or markdown, in My Drive or a Workspace Shared Drive).
3. Pick or connect the destination, then share it with your team once in that provider's own app.
4. Click Share on a meeting in the Meetings window — a small badge marks meetings already shared. Turn on Auto-share in Setup to publish every meeting automatically as soon as its notes are ready.

Only notes, transcript, and metadata are ever shared — the audio recording never leaves your Mac either way.

1. Open Setup → Meeting Sharing → Google Drive and click Connect — this opens a browser window for Google sign-in.
2. Approve access, then use the picker that opens to choose a folder in My Drive or a Shared Drive.
3. If the browser window doesn't return you to Parlo, check that you didn't block the redirect and try Connect again.

Parlo only requests access to files it creates itself (Google's drive.file scope) — it can never see or list the rest of your Drive.

1. Make sure you're re-sharing the same meeting from the same Mac — Parlo tracks the Google Doc/file it already created per meeting and updates it in place.
2. If you changed the output format (Google Doc vs. markdown) in Setup, share again — this now correctly replaces the old file instead of leaving a stale one behind.